---
title: "Modern Small Business  Blog - Sapience Financial"
description: "Explore modern small business leadership through the lens of life, love, and business. Our blog helps you lead with purpose and become the change you want to see in your work and community."
url: "https://mail.sapience.com.au/blog/modern-small-business"
date: "2026-05-27T17:31:50+00:00"
language: "en-GB"
---

#  Modern Small Business Leadership

- [ Modern Small Business ](https://mail.sapience.com.au/modern-small-business-blog)

![Drew Browne Modern Small Business thought-provocateur](https://mail.sapience.com.au/images/logo-brands/Drew-Browne-Modern-Small-Business-Blog.svg)

### Welcome to our Modern Small Business Leadership Blog

*Life, Love & Business* – it's a phrase we often use to explain the everyday interconnection between our business lives and our personal lives — all for the purpose of protecting and providing for those we love and nurturing our key relationships.

Our experience is most people want to be better people, to run better businesses and be better able to contribute to their communities and families in more meaningful ways. At its core of course, is the drive of leadership; who you are when nobody's looking, what you believe (and what you don't) who you value, what you support, and how you choose to show up in the world around you. Leadership is how we live (and work) with purpose and become that change we want to see in the world around us.

Our **Modern Small Business Leadership Blog** is for people who want to actively grow themselves, their businesses, and their community – so they can all live a bigger life.

![Written by Human Not made by AI sapience financial](https://mail.sapience.com.au/images/icons/not-made-by-AI-sapience-financial-black.png)

### “Whenever you see a successful business, someone once made a courageous decision”

― Peter F. Drucker

---

  [ ![A happy and contented couple sitting on the couch while one of them cheques the mobile device](https://mail.sapience.com.au/images/blog/leadership/your-customer-will-only-really-remember-how-you-made-them-feel-drewbrowne-modern-small-business-blog.jpg) ](https://mail.sapience.com.au/blog/modern-small-business/your-customer-will-only-really-remember-how-you-made-them-feel "Your customer will only really remember how you made them feel") ##  [ Your customer will only really remember how you made them feel ](https://mail.sapience.com.au/blog/modern-small-business/your-customer-will-only-really-remember-how-you-made-them-feel)

### I’d pay for that

We all want to know the answer.

But we all fear the reality of the answer.

**‘What do you do when a customer no longer sees the value you create or the uniqueness of your product or service?’**

- [ leadership ](https://mail.sapience.com.au/all-tags/leadership)
- [ Modern Small Business ](https://mail.sapience.com.au/modern-small-business-blog)
- [ 🤝 Small Business Risk & Partnership ](https://mail.sapience.com.au/insights/small-business-risk-partnership)
- [ 🌍 Social Leadership & Conscious Business ](https://mail.sapience.com.au/insights/social-leadership-conscious-business)

 [ Read more … ](https://mail.sapience.com.au/blog/modern-small-business/your-customer-will-only-really-remember-how-you-made-them-feel)

  [ ![a shapely lady with an expensive red purse](https://mail.sapience.com.au/images/blog/leadership/would-you-prefer-to-talk-with-your-teenager-about-sex-or-money-drewbrowne-modern-small-business-blog.jpg) ](https://mail.sapience.com.au/blog/modern-small-business/would-you-prefer-to-talk-with-your-teenager-about-sex-or-money "Would you prefer to talk with your teenager about sex or money?") ##  [ Would you prefer to talk with your teenager about sex or money? ](https://mail.sapience.com.au/blog/modern-small-business/would-you-prefer-to-talk-with-your-teenager-about-sex-or-money)

### Who is Kim Kardashian and what is she teaching my kids about sex, money, and fancy handbags?

So have you had ‘the talk’ with your teenagers yet?

- [ leadership ](https://mail.sapience.com.au/all-tags/leadership)
- [ Modern Small Business ](https://mail.sapience.com.au/modern-small-business-blog)
- [ 🌳 Family, Legacy & Aging ](https://mail.sapience.com.au/insights/family-legacy-aging)

 [ Read more … ](https://mail.sapience.com.au/blog/modern-small-business/would-you-prefer-to-talk-with-your-teenager-about-sex-or-money)

  [ ![A close up image of a Chrome polished gear knob with five gears displaying.](https://mail.sapience.com.au/images/blog/leadership/when-two-rights-get-it-wrong-in-leading-a-team-drewbrowne-modern-small-business-blog.jpg) ](https://mail.sapience.com.au/blog/modern-small-business/when-two-rights-get-it-wrong-in-leading-a-team "When two rights get it wrong in leading a team") ##  [ When two rights get it wrong in leading a team ](https://mail.sapience.com.au/blog/modern-small-business/when-two-rights-get-it-wrong-in-leading-a-team)

### Building trust in diverse teams

There are times in life when your good ideas just don't get the results you need. Your best people skills, no longer bring out the best in them. And you begin to recognise your need for new skills, only after you’ve already started a project.

- [ leadership ](https://mail.sapience.com.au/all-tags/leadership)
- [ Modern Small Business ](https://mail.sapience.com.au/modern-small-business-blog)
- [ 🤝 Small Business Risk & Partnership ](https://mail.sapience.com.au/insights/small-business-risk-partnership)

 [ Read more … ](https://mail.sapience.com.au/blog/modern-small-business/when-two-rights-get-it-wrong-in-leading-a-team)

  [ ![](https://mail.sapience.com.au/images/blog/leadership/your-future-arrived-yesterday-but-its-in-three-pieces-drewbrowne-modern-small-business-blog.jpg) ](https://mail.sapience.com.au/blog/modern-small-business/your-future-arrived-yesterday-but-its-in-three-pieces "Your future arrived yesterday, but it’s in three pieces") ##  [ Your future arrived yesterday, but it’s in three pieces ](https://mail.sapience.com.au/blog/modern-small-business/your-future-arrived-yesterday-but-its-in-three-pieces)

### The future of business and its social, moral and commercial decisions

In January 2018 Ingvar Kamprad, the Swedish business genius behind the flatpack furniture giant IKEA, passed away at 91 leaving a business empire turning over $30 billion annually.

- [ leadership ](https://mail.sapience.com.au/all-tags/leadership)
- [ Modern Small Business ](https://mail.sapience.com.au/modern-small-business-blog)
- [ 🤝 Small Business Risk & Partnership ](https://mail.sapience.com.au/insights/small-business-risk-partnership)

 [ Read more … ](https://mail.sapience.com.au/blog/modern-small-business/your-future-arrived-yesterday-but-its-in-three-pieces)

  [ ![man wearing jeans and tee-shirt smoking while sitting on a yellow coloured sportscar](https://mail.sapience.com.au/images/blog/leadership/the-sensible-reason-why-we-do-crazy-things-with-money-drewbrowne-modern-small-business-blog.jpg) ](https://mail.sapience.com.au/blog/modern-small-business/the-sensible-reason-why-we-do-irrational-things-with-money "The sensible reason why we do irrational things with money") ##  [ The sensible reason why we do irrational things with money ](https://mail.sapience.com.au/blog/modern-small-business/the-sensible-reason-why-we-do-irrational-things-with-money)

### Moneyism’s and why what happens in childhood doesn’t remain in childhood

Let me tell you something you already know: there’s a clear connection between your attitudes and your wealth.

If you've taken a public vow of poverty and then you win the lottery, (or receive an inheritance, or an insurance payout), either way your money belief system will probably get in the way.

- [ leadership ](https://mail.sapience.com.au/all-tags/leadership)
- [ Modern Small Business ](https://mail.sapience.com.au/modern-small-business-blog)
- [ 🧠 Evolutionary Finance ](https://mail.sapience.com.au/insights/evolutionary-finance)
- [ 🤝 Small Business Risk & Partnership ](https://mail.sapience.com.au/insights/small-business-risk-partnership)

 [ Read more … ](https://mail.sapience.com.au/blog/modern-small-business/the-sensible-reason-why-we-do-irrational-things-with-money)

  [ ![](https://mail.sapience.com.au/images/blog/leadership/Good-Character-Matters-In-People-It-Matters-In-Organisations-Too-drewbrowne-modern-small-business-blog.jpg) ](https://mail.sapience.com.au/blog/modern-small-business/good-character-matters-in-people-it-matters-in-organisations-too "Good character matters in people, it matters in organisations too") ##  [ Good character matters in people, it matters in organisations too ](https://mail.sapience.com.au/blog/modern-small-business/good-character-matters-in-people-it-matters-in-organisations-too)

### Empty words and missing statements

In a recent interview, I was asked for a copy of my company’s mission or values statement. Eek! Making a mission statement is something that I’ve resisted for some time so you can imagine my awkwardness at their request and the resulting exchange about why I don’t have one.

Don’t get me wrong, I have a written business manifesto of what I believe to be true, I have a clear brand essence document and I even have a detailed customer, supplier, and staff journey mapped out. Just not a mission statement.

- [ leadership ](https://mail.sapience.com.au/all-tags/leadership)
- [ Modern Small Business ](https://mail.sapience.com.au/modern-small-business-blog)
- [ 🤝 Small Business Risk & Partnership ](https://mail.sapience.com.au/insights/small-business-risk-partnership)
- [ 🌍 Social Leadership & Conscious Business ](https://mail.sapience.com.au/insights/social-leadership-conscious-business)

 [ Read more … ](https://mail.sapience.com.au/blog/modern-small-business/good-character-matters-in-people-it-matters-in-organisations-too)

1. [ What to do when the other side has all the power and you have all the emotion](https://mail.sapience.com.au/blog/modern-small-business/what-to-do-when-the-other-side-has-all-the-power-and-you-have-all-the-emotion)
2. [ Ask the hard questions early in business](https://mail.sapience.com.au/blog/modern-small-business/ask-the-hard-questions-early-in-business)
3. [ What comes to mind when you hear the word philanthropy?](https://mail.sapience.com.au/blog/modern-small-business/what-comes-to-mind-when-you-hear-the-word-philanthropy)
4. [ Always plan a future greater than your past](https://mail.sapience.com.au/blog/modern-small-business/always-plan-a-future-greater-than-your-past)
5. [ Working smarter not harder is bad advice](https://mail.sapience.com.au/blog/modern-small-business/working-smarter-not-harder-is-bad-advice)
6. [ Asking great questions is better than finding simple answers](https://mail.sapience.com.au/blog/modern-small-business/asking-great-questions-is-better-than-finding-simple-answers)
7. [ Our communities need leaders now, not promises of money later](https://mail.sapience.com.au/blog/modern-small-business/our-communities-need-leaders-now-not-promises-of-money-later)

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